Whilst we will always strive to give the best possible service to our customers, some factors Please note that couriers are still not guaranteeing a next day delivery though 95% are being delivered on time. Unfortunately, we cannot give refunds on late deliveries as this is outside our control, we will however continue to monitor deliveries and chase the couriers should the delivery not be on time.
Returns are excepted on most items (please see website for exclusions). Returns must be logged with us within 7 working days of the receipt of the order and returned to us within 14 working days.
Returns are at the expense of the client unless we have made an error with the order. All items must be unopened and in perfect selling order as received.
Most items will be taken back if they are delivered back to us at your cost. You will also be responsible for the delivery cost incurred by us to send the item to you, the cost of this could be anywhere between £5.95 to £12.00 excluding VAT for the UK mainland, Islands and Northern Ireland, returns outside these areas will be charged at the original cost of delivery.
All items must be returned to us within 7 days of receipt and must be in its original condition including all product packaging.
If the cartons have been opened we cannot then resell them as new , so a full refund will not be given on item.
All return requests must be emailed to sales@hang-a-plan.co.uk
