Welcome to the Hang a Plan web site (www.hang-a-plan.co.uk) 

Our Terms of Business.

These are our terms & conditions, which governs your use of our web site. By using this web site and placing any order through this web site, you are agreeing to these terms & conditions.

The design, content and layout of this web site remains the property of Kreative Office Supplies Limited and may not be used without written consent from us.

This site is owned and operated by Watermark Stationers Limited. All material contained within this web site including all graphics, design, text and all other content and information are the copyright of Hand a Plan. All rights are reserved.

Hang a Plan grant permission to copy, print and distribute in hard copy format, sections of this web site for the purpose of shopping, browsing or for placing any order with hang-a-plan.co.uk. Any unauthorised use of any material on this web site without prior written consent of Hang a Plan may be in violation of copyright and any other applicable laws.

Pricing

All List prices used on this web site are the relevant manufacturers suggested selling prices.

All prices advertised on this web site are for orders placed through the web site and may differ from those listed in our catalogue.

All our prices and the savings referred to in them are as compared to manufacturers recommended prices on the specific item and are exclusive of V.A.T.

Whilst we take all reasonable steps to ensure that the prices quoted on the site (both manufacturers recommended prices and your price) are correct we cannot be held responsible for any errors that have been made in quoting these prices. If a price has been incorrectly quoted on the web site, we reserve the right to cancel the order whether or not the order has been confirmed or charged to your credit card. A full refund of the amount charged will be made immediately.

The price is exclusive of any applicable value added tax for which you will be additionally liable to pay to Hang a Plan.

The prices are also exclusive of any cost of delivery, which includes packaging and carriage. The cost of delivery shall be payable by you. This cost will be notified to you at time of order for most UK mainland deliveries (The Scottish Highlands and Islands may incur an extra cost for delivery for which you will be notified by email before the item is sent)

Any clerical, pricing or other error or omission in any sales literature or any other material, quotation or price list or invoice issued by us shall be subject to correction without any liability.

Delivery

We will endeavour to deliver your order within 72 hours from receiving the order in most cases provided the order is received by us no later than 12 Noon although most items will be delivered within 24 hours (If requested). Please call us if it items are required sooner.

We will not be held responsible for any delays in the delivery of any order.

If for any reason we are unable to deliver this order within the time scale specified above, we will advise you immediately as to when the order will be delivered to you. If for any reason we are unable to deliver your order within the above time scale you may at your option cancel the order and we will arrange a full refund for you.

If delivery is not accepted by you for any reason, then the cost of delivery shall be paid by you and a cancellation charge of a minimum of 20% of the order value will be charged for any such non acceptance of delivery.

Most of the items listed on the site will be delivered free of charge (for orders over £250 excluding VAT) with a few exceptions. 

For deliveries outside the E.U. all local taxes, surcharges, duties, if incurred are the sole responsibility of the buyer.

ANY DAMAGES SHOULD BE REPORTED WITHIN 24 HOURS OF DELIVERY AND IN WRITING BY EMAIL. IF DAMAGES ARE REPORTED OUTSIDE OF THIS PERIOD, WE WILL NOT BE HELD RESPONSIBLE. PLEASE DO SIGN FOR GOOD IF THEY APPEAR TO BE DAMAGED.

Please note we only sell to bona fide businesses and not the general public. By accepting the terms and conditions you accept that the contract you are entering in to when placing your order is for a business and you are fully aware that distance selling rules do not apply.

Payment terms.

The buyer shall pay the price of the goods after any applicable discounts by credit/debit card at the time the order is placed.

No goods will be delivered until and unless full payment has been received for the said goods.

Credit accounts, where arranged are on a strict 30 day payment policy. If payment is not received within 30 days interest at 1.5% per month will be added to the outstanding amount until the payment is made in full.

We reserve the right to suspend any account without notice and ask for all amounts outstanding to be paid in full immediately.

All goods remain the property of Hang a Plan until paid for in full

Returns.

Hang a Plan will arrange to pay for the return of damaged, defective or incorrectly shipped goods.

Where we will accept them, we will charge a minimum 20% handling fee plus all carriage charges incurred by us for the collection of unwanted or non-defective goods (this includes the original cost to us for sending the item, irrespective of whether a charge for delivery was made to you originally).

Warranties and liabilities.

Goods supplied with a manufacturers warranty where registration is required is the sole responsibility of the buyer to ensure that it is done.

The seller shall not be liable for any act or omission of a manufacturer or its agent including any failure to repair or replace goods or any representations made by them without limitation.

If the cartons have been opened we cannot then resell them as new , so a full refund will not be given on item.